FORGE
the service desk that runs itself — with oversight.
FORGE brings agentic automation to IT service management, resolving routine requests and coordinating incident and change work with humans in the loop.
Problem
IT service teams spend most of their time on repetitive tickets, manual triage, and status chasing. That slows response, buries engineers in busywork, and makes consistent service hard to sustain.
Positioning
FORGE sits inside the service management layer as an autonomous agent, triaging requests, drafting resolutions, and driving incident and change workflows while keeping approvals and oversight with the team.
Deployment
What it unlocks
- Cut time-to-resolution on routine and repetitive requests.
- Free engineers from manual triage and status chasing.
- Deliver consistent, policy-aligned service at scale.
Core capabilities
Autonomy with approval gates.
Automated ticket triage, classification, and routing across the service desk.
Guided incident, problem, and change workflows with human approval gates.
Knowledge-grounded responses drawn from your runbooks and past resolutions.
Audit-ready action logging for every automated step FORGE takes.